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Good customer service can make or break your company.

After all, your profits directly come from your customers.

And the best way to keep the profit rolling in is to keep your customers coming back for more.

To ensure that your customers are 100 per cent satisfied with every experience you need to figure out a way to make every experience a good one.

Unfortunately, not every customer service experience is perfect. Often there are complaints to take care of or problems with the product, service or system that are unavoidable. Many times customers can call screaming, frustrated or upset and many times customers feel unsatisfied with the state of things.

It is your job to fix these problems and offer an incentive to ensure that even these bad experiences are transformed into good ones.

Need some ideas?

Read on to explore some of the situations that have personally made me a loyal customer.

One of my favourite electronics store always greets their customers with a smile, a friendly attitude and a promise to give you the product at a discount.

The simple “it’s usually 50 dollars but I can give it to you at 45 for today only,” is a sure-fire way to make a sale and keep the customer satisfied.

I am sure that the customer service sales rep gives all his customers the same deals, but it makes me feel special and this keeps me coming back time after time.

Even bad situations can be made good again with the right customer service.
Have you ever ordered take out and the staff has messed up your order? Well I have. My favourite take away restaurant once confused my order with another person’s and gave me the corrected entire meal for FREE.

Although I had to wait an extra couple of minutes, the generosity was unexpected and 100 per cent appreciated. Now I go there at least once a week and they have yet to mess up again.

Similarly, even ugly situations can be taken care of effectively and efficiently with the right customer service approach.

How‘s this for an ugly situation: On a family vacation to Disneyland, we rented a four-door coupe to travel around California. However, when we arrived at the car rental shop, our four-door coupe was all sold out.

Flustered, upset and in a foreign state, the situation could have gone from bad to worse. However, the customer service representative upgraded us to a convertible for no extra charge and even threw in a free camera for the trouble.

Crisis averted and loyal customers convinced. It all comes down to good customer service, no matter what.

In each instance, the customer service sales rep went the extra mile for me and made my customer service experience a great one, even if the situations were less than ideal.

Running your business with customer service as your number one priority will ensure that your customers remain loyal, your company remains trusted and your business remains profitable.

If you have a website right now, you need traffic. Not just any traffic, but highly targeted traffic ready to pounce on your offer! A properly installed WordPress Blog is one of the BEST traffic generation tools on the planet — not just any blog, but a locally hosted WordPress blog.

WordPress is the blog of choice for TOP internet marketers, regardless the niche or market. WordPress has numerous, high impact plugins and can be easily customized to help you get that target traffic you want –and need for maximum profitability.  A default WordPress installation is usually NOT search engine friendly (but it can easily be made that way).

Mike Paetzold shows you with WordPress Made Easy how to cut through the clutter the quick and easy way, save time, save money and eliminate frustration — simple as 1, 2, 3 to get YOUR BUSINESS BLOG going in less then an hour!

So we just upgraded our blog to WordPress 2.8 and went a step further and optimized it with plugins etc. as described in Mike’s WordPress made Easy!  Mike have been blogging since before there was a WordPress. Through consistent testing Mike always changed the plugins and finding better ways to optimize the software.  Several “How To” video’s are included in his package!

You should upgrade and optimize your blog too using his easy guidelines!

Success
Fred Lotgering
LotCon Biz Solutions
P.S. Mike has a special promotion of WordPress Made Easy until June 13th ! !Save $20 – Special re-launch discount only until June13th midnight edt

Customer handling has always been a tricky thing and before you know your customer service might have lost all its repute in one fight one of your customers have with nay of your labors.

There might be ten thousand things you are trying to do to please them enough but the simple intervention of some obscure thing might just disturb your entire scheme of things and make it all very impotent in a moment.

There will always be customer who will scream and shout and make your life hell. But then in a way you are condemned to serve them and so, do not balk at the prospect if taking all of that with a smiling face right there and then and actually improving on your quality of service.

Find out what went wrong even if nothing did and try and act accordingly. If there was something really erroneous on your part, try and fix the problem without minimum expression of dissatisfaction. Remember that this attitude is what is going to help you and not the other way around if you try and retort to the allegations inflicted.

This is really a matter of skill and presentation that you have to grasp properly and face the situations. This will prove how mature or professional the customer service is. There is no heroism in shouting at them as you have immediately lost a customer and faith and some more too in the process. This will have to be avoided at any cost for your enterprise to prosper.

Just call the superior assistant in that section and let him/her take care of the situation. Often this, by itself helps as you have shown the customer that the firm wants her case to be taken up by a more qualified person at a higher order and thus there has been sufficient importance assigned to her problem.

This is often known to have enough impact to pacify the customer in question.

Apology should be always forthcoming form your part and especially if it comes from someone who is in an authoritative position it helps to pacify the customer to a great extent if not enough.

After you have resolved matters pertaining to the grievance continue in your service by being polite and offering pother compensations. This also helps to restore the faith of the customer to a great extent.

Unless you are dealing with a complete rogue all theses steps should help.

There is always a great need to listen to what the customer is saying. This is crucial to your attempts at pacifying your customer.

Difficult customers will always be there and isn’t it half the reason why there are batteries of helpers in stores to help all of them and deal with an emergency in case it is right at your door like in these situations?

 

 BuyingTriggers2: Play Now | Play in Popup | Download

6 Allow your visitors’ experience to be an enjoyable one at your web site. Provide easy navigation, good content, fast loading graphics, search options, etc. You could offer online games that are related to your web sites theme. You could offer prizes to the high scorers too.

7 Keep changing or adding freebies to your web site. If people see the same freebie in your ads they will say to themselves, “Been there, done that”. For example, you could introduce a new freebie every month. People will revisit every month to get the new freebie.

8 Add a directory to your web site. When visitors submit their web site, e-mail them confirming their link has been added and remind them to revisit. In your e-mail you could mention a product you are selling. You could also always send them an e-mail again to remind them to resubmit their listing when it expires (if the listings do).

9 Organize your marketing and advertising into a plan. Create a list of daily, weekly, monthly and all other future promotional plans. Try to follow your plan step-by-step every day. This will free up your time by being more systematic and organized. If the plan isn’t working, don’t be afraid to tweak it some.

10 Trade links only with web sites that you or your target audience would visit. They should offer their visitors valuable content or freebies. There is nothing wrong with filling your web site up with outside links if they’re are interesting and helpful to your target audience.

More to come soon…

Customer-Tested Buying Triggers: 

 

 BuyingTriggers1: Play Now | Play in Popup | Download

1 Offer to write exclusive articles (that means you only submit them to one place) for high traffic web sites in exchange for a link back to your site. You could also target high subscriber e-zines if they include your resource box. These publishers will publish them quicker because they will be the only ones with this content.

2 Create a positive online image. Tell your visitors about fundraisers you have sponsored or that you donate a part of your profits to charity. For example, you could say, “We regularly attend fundraisers and donate about 10% of our profits to charities and aid organizations.”

3 Improve your customer service on a regular basis. Try out new technologies that make it easier to communicate with your customers over the net.  For example, you could communicate with your customers or visitors by phone, instant message, web site messages, chat rooms, message boards, video conferencing, fax, e-mail, etc.

4 Ask your customers what they would like to see offered by your business in the future. This type of information can boost your sales. For example, you could find out they are interested in buying DVDs from your business. You could contact a DVD supplier and start selling them as back-end products.

5 Make sure your web host isn’t losing your sales. If you get an e-mail from someone who told you that they couldn’t access your site, it might be your host. You should ask them what kind of tracking or back-up system they use to make sure your web site is always up and running for business.

More  Customer-Tested Buying Triggers in a few days…

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out?

The crucial first step to handling customer complaints effectively is to admit and acknowledge the reaction of disappointment or failure that the complaints produce in you. This will allow you to address the complaint objectively without being defensive or feeling hurt.

Ensuring customer satisfaction is a guaranteed means to cultivate and maintain loyal and returning customers, so you have to take care that your customers feel and believe that you are very serious and attentive about their complaints.

If you can make them feel that you respect their problems irregardless of the nature of the specific complaint, you can by extension make a statement about your respect and concern for them as individual human beings.

By building your personal relation with them when thy complain, you stand to ensure that they return to do business with you and have a high opinion of you rather than severing links with you or giving you a hard time.

Here are 10 tips to deal with customer complaints

1. Allow the customer to have their say and blow off steam. Show interest and listen attentively to them, no matter what.

1. Apologize clearly for the situation and express regret for any inconvenience caused. You do not need to admit that your organization or anyone from its staff is wrong, but do apologize.

1. Use active listening and repeat to the customer the complaint that they just made. This way you ensure that the customer understands the fact that you have understood their complaint.

1. Get the facts straightened out by questioning courteously but effectively. This ensures that you get to the heart of the customer’s problem, and there is no misunderstanding anywhere. Often, the stated problem could have different strands or issues. Make sure that you identify and grasp the most important aspects.

1. Always maintain an open and friendly tone and manner, and never lose your composure especially if the customer is heatedly angry.

1. Do not enter into any argument with the customer and do not become defensive. In a service-department this is one of the hardest things to master, but is essential for people who receive the complaints.

1. Try to fathom exactly how the customer wants his or her complaint to be dealt with and also what they expect from you next: do they want their money refunded, do they want an exchange, or do they want a cut in price, etc.

1. Be very clear about your position and your options: explain to the customer precisely what can be done and what can’t be done by you.

1. Do not ever impose upon the customer your own solution without paying any heed to their demands. Try and reach a solution with and for the customer, something which they find acceptable.

1. Sum up the situation, both the problem and your offered solution, and verify that customer understands and agrees to the solution. Try and ensure that the customer finds the solution apt and helpful.

Succeeding at business for the long term involves being able to make profits on a continuous basis.  Being able to make quality products that have a high-perceived value can go a long way toward enabling your business to be profitable.

However, as important as developing quality products are to making your business viable for the long-term, it’s equally as important to ensure that your customer service representatives are professional, courteous, knowledgeable, and patient toward your customers and prospects.  This will greatly increase the chances of those customers and prospects to buy from you again.

If your customer service representatives are not professional, courteous, knowledgeable, and patient with your customers and prospects, it’s very likely they’ll go elsewhere for the products and/or services they need.  Even if your product or service is top-of-the-line, the unprofessionalism displayed by your customer service representatives will very likely trump the quality of your product/service and encourage your customers and prospects to look elsewhere for a comparable product/service.

This is how your company can lose profits, even with a quality product or service.  Customers and prospects want to feel like they are being taken care of, that the business cares about them and their needs.  

Unprofessional, rude, and inattentive customer service representatives will send the wrong message about your company to those customers and prospects, as they’ll start to think that the whole company is inattentive toward their wants and needs.  This will drive them away from your business, which can greatly cripple a business’ viability long-term and something that you need to avoid at all costs, so make sure your customer service representatives are professional, knowledgeable, courteous, and patient with your customers and prospects to make your business viable long-term.

For more information on how poor customer service can result in the downfall of your business, check out “Customer Service Profits.”

When you run a business, online or offline, the main goal is to make as much profit as you can from that business.  The best way to make the most money is to have customers come back to you time and again.  These recurring profits will enable your business to survive and thrive.

However, to gain those recurring customers, they need to have had a positive experience with you the first time they purchased from you.  Certainly, the quality of the product has to be high for them to consider purchasing from you again, but an equally important factor is how well the customer service treated them.

Customers want to be treated like they are special, so they expect quality customer service who can answer their questions and who can assist them when they have a problem.  

If it’s an offline business, it could be answering a question about which type of product has a better performance record or aiding a customer in finding a specific item.  

If it’s an online business, it could be answering a question about the compatibility of a software program working with a specific web host or helping a customer install that software on his/her web server.

Essentially, customer service is being able to help the customer get the most from his/her purchase and help potential customers gain all the information they need to make an educated purchase of a product or service.  Without quality customer service, your business cannot survive and thrive in the long-term.

For more information on how customer service can affect your profits, check out “Customer Service Profits.”

Get “Custome Service Profits” Now!

Want to Know the Secrets to Fierce Customer Loyalty?

Are you worried about your business’ reputation and customer loyalty because you just can’t seem to strike that necessary balance between customer service spending and customer service productivity?

Quality Customer Service is Absolutely Crucial to Your Business Success!

Your customers need clear answers, quick response times, and that personal touch that makes shopping with you an enjoyable experience that they will come back for (and recommend to friends and family)!

Think about your current customer service set up. Is it as effective and cost-efficient as it could be? Chances are, it’s not. If you’re not maximizing your customer service set up to increase profit and customer loyalty, you are literally throwing your money away!

The success of your business depends on your ability to keep your customers satisfied. In today’s busy marketplace, consumers refuse to settle for second-rate customer service, and if they can’t get the timely answers, refunds or exchanges, and top-notch customer service experience with you, they won’t hesitate to take their business elsewhere!

You may be thinking, “I know excellent customer care is integral to my business’ success and survival, but how do I know what changes to make to keep my customers happy? What do I do?”

Fortunately, the answers to those questions are right here at your fingertips!

Customer Service Profits eBook by LotCon Biz Solutions

Customer Service Profits tells you “How to Create Wildly Loyal and Profitable Customers!”

Inside this book you’ll find everything you need to know to revolutionize your customer service offerings so that you can cut costs and attain an explosive level of profits while ensuring unmatched customer loyalty.

Discover Critical Customer Service Tricks Like:

Success!

Fred Lotgering

LotCon Biz Solutions

In case you’re in search of promotional items for your business you would be bombarded with a wide range of products. For handling this situation you need to carefully select any one of your product.

This should be a suitable gift to the employees or customers printed with the business information. If you want to have a strong ground in this competitive world where there is always a cut throat competition select the right promotional item. This item should give you the right kind of impetus and it should be unique by itself.

If the selection of your promotional gift is perfect, I can bet that this will help you to develop a better customer relationship.

Make sure that there are different gift for number of different reasons. Organizations have it planned to gift their employees for special events and also as an incentive to hard work.

Companies use various promotional gifts for their staff. This is a common practice in appreciating the work of other individual performance professional. This definitely enhances customer relationship.

Strategically presenting a promotional gift to your business partner or your client would be very helpful. This gesture may be remembered and would be to your advantage so that the next time you contact either of them they would welcome you helpfully.

You should know the branding exercise if you wish to survive in this corporate world. It is an intelligent device of getting your company’s name in the forefront.

Gifting these promotional items can be handy as they would be great marketing tools for your company. The basic idea of promotional items is backed with the idea of providing something new with every single purchase.

Make sure that your promotional item goes with the theme of your business. It should also have the perceived value.

Promotional items are usually helping the infomercials. Infomercials are the ones you see on TV.

Most of the companies use the promotional items in a handy way. They do extensive research and they use these items to the capacity. By making the maximum use of these promotional gifts, the majority of the companies benefit.

In case you have been callous in doing your market research you could find that your promotional item has no parity with your main item. This could be disastrous and create a big hindrance for your company’s reputation.