Comments on: Free Help Desk Software

By: Clarence Watler

Clarence Watler — Wed, 03 Jun 2009 13:51:08 +0000

Help Desk Authority is really worth a look at as well. We've been using this product since it's name was Bridgetrak and it offers a good range of features that allows you to track trouble tickets easily. It's not free but the price is flexible depending on the features you need. The tool is avialable for 30-day trial period so you can dowload it and test in our environment before buy.

By: Joel Osborne

Joel Osborne — Sat, 31 Jan 2009 23:18:42 +0000

A great run-down of the scripts Fred!

I’ve been thinking about setting up a help desk, and you’ve helped a lot, thanks!

By: Lonnie Minton

Lonnie Minton — Sat, 31 Jan 2009 21:41:48 +0000

Fred,

Thanks for this new start on help desk services. I will be following as the pros and cons of each of these are covered in the weeks to come.

I recently had to use the help desk service for my web host. Was surprise to find out that my addon domain does not have its own cpanel. So I will have to move the addon domain to another place on the hosting company in order to use Fantastico to install a blog.

Lonnie

By: Earl Netwal

Earl Netwal — Sat, 31 Jan 2009 20:53:56 +0000

Wow, I had no idea such was available in the Cpanel. Look forward to your telling us more.

By: Doug Champigny

Doug Champigny — Sat, 31 Jan 2009 12:58:53 +0000

Glad to see someone exploring the benefits to be found with Fantastico! Professional hosting solutions like http://www.Hosting4Marketers.com have cPanel enabled in all their sites, so blogs, forums, help desks, etc, are just a click away.

Thanks for pointing out to people how easy it is to set these up, Fred.

By: Mike Paetzold

Mike Paetzold — Sat, 31 Jan 2009 12:44:25 +0000

Will be following this with interest as I have yet to find a free solution that was viable for my business.