Many website owners might not be aware that many hosting accounts includes free help desk software.
The popular Unix cPanel hosting includes Fantastico De Luxe Services. There are 30+ FREE scripts available. These scripts can be installed in seconds with just a few clicks.
Below a summary of Help Desk Scripts available with most cPanel based hosting. We will discuss the pros and cons of each of these in the weeks to come.
Crafty Syntax Live Help support.
A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referrer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message.
Help Center Live support
Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor’s information, track visitor’s footprint, auto save chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
osTicket support
A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid auto-responder loops, limit maximum tickets user can have opened, accept attachments and limit size, pager alerts for admin.
PerlDesk support
PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organize client communications.
PHP Support Tickets support
A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.
Support Logic Helpdesk support
A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.
Fred Lotgering
Tagged with: free software • help desk
Filed under: FREE Help Desk Software • Help Desk General
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Will be following this with interest as I have yet to find a free solution that was viable for my business.
Glad to see someone exploring the benefits to be found with Fantastico! Professional hosting solutions like http://www.Hosting4Marketers.com have cPanel enabled in all their sites, so blogs, forums, help desks, etc, are just a click away.
Thanks for pointing out to people how easy it is to set these up, Fred.
Wow, I had no idea such was available in the Cpanel. Look forward to your telling us more.
Fred,
Thanks for this new start on help desk services. I will be following as the pros and cons of each of these are covered in the weeks to come.
I recently had to use the help desk service for my web host. Was surprise to find out that my addon domain does not have its own cpanel. So I will have to move the addon domain to another place on the hosting company in order to use Fantastico to install a blog.
Lonnie
A great run-down of the scripts Fred!
I’ve been thinking about setting up a help desk, and you’ve helped a lot, thanks!
Help Desk Authority is really worth a look at as well.
We’ve been using this product since it’s name was Bridgetrak and it offers a good range of features that allows you to track trouble tickets easily.
It’s not free but the price is flexible depending on the features you need.
The tool is avialable for 30-day trial period so you can dowload it and test in our environment before buy.