24x7 Help Desk Services » FREE Help Desk Software http://24x7helpdesk.com/blog Everything about Help Desk Services Tue, 30 Aug 2011 20:52:14 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 2006-2007 admin@24x7helpdesk.com (24x7 Help Desk Services) admin@24x7helpdesk.com (24x7 Help Desk Services) http://24x7helpdesk.com/blog/wp-content/plugins/podpress/images/powered_by_podpress.jpg 24x7 Help Desk Services http://24x7helpdesk.com/blog 144 144 Everything about Help Desk Services 24x7 Help Desk Services 24x7 Help Desk Services admin@24x7helpdesk.com no no Free Help Desk Software http://24x7helpdesk.com/blog/helpdesk/free-help-desk-software/ http://24x7helpdesk.com/blog/helpdesk/free-help-desk-software/#comments Sat, 31 Jan 2009 11:49:26 +0000 Fred Lotgering http://24x7helpdesk.com/blog/?p=13 Many website owners might not be aware that many hosting accounts includes free help desk software.

 

The popular Unix cPanel hosting includes Fantastico De Luxe Services. There are 30+ FREE scripts available. These scripts can be installed in seconds with just a few clicks.

 

Below a summary of Help Desk Scripts available with most cPanel based hosting. We will discuss the pros and cons of each of these in the weeks to come.

 

Crafty Syntax Live Help support.

A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referrer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message.

 

Help Center Live support

Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor’s information, track visitor’s footprint, auto save chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.

 

osTicket support

A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid auto-responder loops, limit maximum tickets user can have opened, accept attachments and limit size, pager alerts for admin.

 

PerlDesk support

PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organize client communications.

 

PHP Support Tickets support

A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.

 

Support Logic Helpdesk support

A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.

 

Fred Lotgering

LotCon Biz Solutions

Grab The Traffic Blog


]]> http://24x7helpdesk.com/blog/helpdesk/free-help-desk-software/feed/ 26