The fast technology has enabled customer to be in touch with the customer service officers. Various mediums to do so are phone lines, email fax and other forms of communication. These have developed in the past few years and are therefore extensively used by the companies to increase communication with their customers.
In the Philippines, a new creed of professionals are developing as they are providing one of the best customer services.
This is because numerous companies are sending their outsourcers to Philippines as there are benefits such as a move to be offered. Out here there is a strong etiquette which teaches these customer service officers how to handle the customer over the phone. It is the kind of culture that has developed in each Filipino.
They are ready to provide help to the customer until the problem is completely resolved and the issue has been put to rest. The real test comes when these customer service officers have to deal with irate and incorrigible customers. Patient is a virtue and these customer service officers have it imbibed in them.
The easiest solution would be shouting back at such customers but they don’t prefer it that way. The most important reason as to why this cannot be done is because of the legal hassle but they go ahead of all this and stay calm and resolve issues with utmost care.
Customer care is the first place where a company provides a helping hand to their customers by addressing all their quarries.
Though the world has a very negative approach but this new form of etiquette is welcomed and considered as an important development for moving forward.
It is wrong to think that the customer service officers are handicapped and cannot retaliate with restricted choice.
It is important to know that the various customer service officers are dedicated to their clients. Their commitments are shown in the manner in which they deal with the customers. They make their experience pleasant.
It is important for these officers to learn that only patience and courtesy might not be enough for impossible customers. For this they need to learn vital tips and additional techniques. This important because there are customers who insist that what they say is true even if it isn’t.
These customer service officers have to put up with demands that could be both ludicrous and crazy. These customer service officers have to be careful that they are both courteous as well they have o protect the interest of the company.
Sometimes we forget that etiquette on phone is a two way traffic! But unfortunately the burden of maintaining the decorum fall o the shoulder of the customer service officers. The Philippines are doing a good job in training their officers in such a way that they are able to deal with such situations.
Don’t think that customer service is a nightmare. If the proper kind of training is received, with the right kind of knowledge and skill, maintaining good customer relations will not be a tough call.
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