0
0
0
0
0
0
0
0
0
or copy the link

The popularity of CRM software (customer relationship management software) is fast increasing. The reason for this increased popularity is that people are being aware of CRM, and they are using it for customer service.

It’s easy and user friendly technology is also providing an impetus. CRM provides the companies with the features that they benefit from. As a result of this the demand is increasing. Companies, nowadays with their growing call centre demands need this software even more.

Let us now see the benefits of using CRM software.

Its helps in keeping a track of the customer and vendors in an organized way and this is mainly because of being a customer support software. its additionally feature lies in the fact that being a web based software it can help in various things such as keeping in track of the dates or a list on contact.

Call centre software are potentially very strong as they can do much more. Strangely most businesses don’t make the full use of the CRM and fail to realize that it is very efficient.

This software is helpful in keeping records of names and dates, with additional feature such as remembering sales, returns, important dates, and reminds people of tasks they must do. This is definitely a boost as people within the company don’t miss out on dates and important deadlines, meetings, phone calls, or anything else.

The task of good web base software is to enable you to keep in contact with both customer and client that would help them to receive high level of customer care that they need. When customer feels that you’re responding to their quarries they feel important and that helps the business to grow.

Only good call centre software helps your business grow, repeat business and attract new customers.

Web based CRM software provide higher level of service at cost effective price. So we see that customer support is no longer expensive.

Let us see the options that we are open to when it come to CRM? Microsoft is a definite choice as it provides all your CRM needs and is gaining popularity with time. This Microsoft CRM avoids problems that may incur while interacting with clients. CRM helps in making a relationship rather than breaking it, so hopefully its importance is understood.

CRM is specially designed for the small business and provide a complete customer relationship management solution as you may not run an international operation.

CRM is an apt solution for small scale business.

Proper functioning businesses need CRM. It keeps a critical watch over, and helps the business to be organized. It deals with client in the best possible manner. Including CRM will be beneficial as it is a strategic move.

Even while choosing a CRM do make sure that you do a lot of research. An extensive research would help you to find out the right software for your business. So we can see how CRM build a company’s reputation among its customer and helps it cater to their needs. And also help the company to achieve greater heights.

0
0
0
0
0
0
0
0
0
or copy the link

EXE errors or errors caused by program executable files are common on most computers, and if you have been using your PC long enough, you most likely have faced this error at some time or another. What makes EXE errors so rampant is the sheer number of these files that exist on any computer. All computer applications make use of EXE files and therefore, a small probability of some glitch in them is always there.

Some of the common EXE errors may occur when you try to install applications like products from the Symantec Corporation on your PC. Symantec is one of the flagship enterprises that produces great products related to computer and internet security. Unfortunately, Symantec products are notorious for hogging your system resources and at times, cause more issues than they actually fix.

One of the most common Symantec problems is high CPU usage by the ccapp.exe process, lucallbackproxy.exe process and other important Symantec processes. Most of the times, these issues occur if you fail to update your Norton product. So, if your Norton is consuming a lot of resources, try to update it to resolve the issue.

At times, high CPU usage is reported if a Symantec security software, such as Norton Antivirus tries to scan folders that comprise several zip and nested zip files, such as the SoftwareDistribution folder that is used by Automatic Update to save the latest Windows updates on your computer. The best ways to resolve these problems in this case is to exclude such folders from the scan. You may scan these folders separately once in a while when you are not working on your computer.

Just like any other software application on your computer, Symantec products may generate errors if one or more of their files are corrupt. You may try to replace the corrupt file if it is reported in the error message. You may even try to update your Symantec product. However, if nothing works, it is best that you uninstall the software and then perform a fresh install. But here comes the tricky part. Almost all Symantec products, especially the security tools, come in quite big packages that add a large amount of files and registry entries. Most of the times, it is not possible to perform a complete removal by uninstalling Norton using the Add or Remove Programs utility. This is the reason why Symantec recommends and provides the Norton Removal Tool on its Web site. You can use this tool to completely uninstall your Symantec product. It is also recommended that after you uninstall the software, you use a good registry cleaner tool to scan your registry and weed out any left over entries.

One of the common problems that really frustrate Symantec users is when they try to upgrade to a new version of the software. Many users complain of high CPU usage and errors after the update is complete. In such cases, the only way out is to use the Norton Removal tool to completely remove the older version and then install the new version. If nothing works, and you still keep suffering from Symantec problems, then the only way out is to completely remove the Norton product from your computer and get yourself a lighter and probably, more efficient, antivirus tool.

 

0
0
0
0
0
0
0
0
0
or copy the link

EXE files are executable files that are used to install and run programs on your computer. These files are one of the most useful types of files as the operating system is dependent on these files to run different programs.

However, many malicious programs are known to camouflage themselves as genuine EXE files and cause harm to your system. Additionally, there are many EXE files that are known as Trojans.

In this article, we will take a look at three sinister EXE files, smss.exe, winivstr.exe and d.exe, understand how they affect your computer and ways  to fix and remove EXE Viruses on Your PC

Smss.exe – The genuine smss.exe file is a safe file that is responsible for handling user sessions on your PC. However, the W32.Dalbug.Worm is known to spread itself on Microsoft IIS and Windows 2000/NT/XP computers by adding a malicious smss.exe file to the system. The main job of this smss.exe file is to ensure that services of W32.Dalbug.Worm are running by checking it every 3 seconds.

Winivstr.exe – Winivstr.exe is a malware program. This program is hard to detect and most computer users are unaware of its presence. One indication that your PC is infected with this harmful program is when you receive a pop up message informing you that your system is infected and prompts you to download an up-to-date antispyware utility program. This in fact is a trick to fool innocent computer users into downloading the antispyware tool which only increases the infection, causing more harm to your system.

D.exe file – D.exe is a known Trojan that gains entry into your PC through an email attachment. The d.exe Trojan is used by WormMytobGH and Trojan.Dropper-AZT malware programs and it not only adversely affects your system, but is also a threat to security. The d.exe Trojan steals your personal information and sends it to an external source for malicious use.

How to check if your PC is infected with malicious programs

You can follow the steps listed below to determine if your system is infected with any of the above malicious programs:

  1. Press Ctrl + Alt + Del to open the Windows Task Manager window.
  2. Select the Processes tab and then click on the Image Name column to sort the different processes alphabetically.
  3. Go through the list and see if you can locate the smss.exewinivstr.exe or d.exe processes running on your PC.

Methods to deal with malicious programs, such as smss.exe, winivstr.exe and d.exe

You may perform the following tasks to get rid of malicious programs and also prevent harmful programs from gaining entry into your system:

  1. Implement a Firewall to block unwanted incoming internet traffic.
  2. Disable the network shares that you no longer use.
  3. Update your antivirus and antispyware tools with the latest definitions and schedule regular full system scans to keep your PC free from malware programs.
  4. Update your operating system, device drivers and applications with the latest service packs and security releases.
  5. Avoid opening attachments that come with unsolicited emails.

Often, malicious programs such as the ones listed above deliberately attempt to corrupt your system registry by filling it with unwanted and obsolete entries, which in turn lead to various system errors. To prevent these errors and improve your computer’s performance, it is imperative that you regularly scan your system registry using a robust registry cleaning tool.

0
0
0
0
0
0
0
0
0
or copy the link

Detachment

Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a clients likes, dislikes and even their personal details like profession and family. Always take care to listen to them and never presume to know their mind. And remember presuming and trying to provide solutions for their so-called problems is the worst mode of action in this field of work.

Inhospitality

When customer service is what you do, then the unforgettable code is “never let a customer feel uncomfortable.” This holds true in the case of the kind environment you handle business in and the people who handle the cases. This is especially crucial because different customers have different criteria for what they deem uncomfortable. So once again know your customers, their nature and status, and accordingly deal with them. Take them out, make them comfortable and then do business.

Rudeness

A mere courtesy statement is not what is required from customer services. Clients are more attuned to you and your attitude towards them than you are aware of. So possessing and holding forth a right, welcoming, easygoing body language is extremely necessary. In fact a nice confident greeting along with direct clear eye contact can go a long way in breaking the ice with clients and winning their trust.

Attitude

Just like your day is made up of ups and downs, so is your clients. A previous brawl or an unhappy incident could have soured your client’s mood just as it could have yours. So, remember to gauge the attitude of your customer and handle them accordingly. An optimistic and helpful attitude on your part will go a long way in making your client feel better and vice versa. So remember to always uphold a positive image in front of clients to help them feel better.

Ignorance

Not knowing what your customer wants is the worst fault of customer services. As mentioned earlier listen to your customer, their priorities and accordingly help satisfy them by giving them the best. If you act without knowing, not only will it cause customer dissatisfaction but also needless hassles on part of both your customer and you.

Inaccessibility

Answering machine like looped messages being replayed into a customer’s ears is probably the most annoying thing that your client can face. So the first job of any effective customer service is to be available when the client needs you. Aiding them is your job, not leaving them hanging…so make sure you give them right direction and help solve their dilemmas.

Invalidation

Get what you have promised done as soon as possible. Inability to keep your word is one of the greatest sins in the area of customer services. Not only will it take your client’s trust away from you and depress them, but it will also deter him or her to deal with you again. So you should always follow through with deeds, objects and quality of services and goods as you have promised to ensure good rapport in the future for their benefit and yours.