Here are some simple practices that you might add to your customer service routine..
Customers are kind of funny. They will rarely tell you how you messed up, they will simply leave. Poof…gone!
No matter what the size of your firm there are ways to get to the bottom of this problem.
Call them. Talk to them. Mail them. Do your maintenance.
Don’t just take the order and run. Remember, it is a lot easier and a whole lot more profitable to do more business with your existing clients than it is to find new ones. So, do whatever it takes to make sure those existing clients are happy campers.
Here are a few simple practices that you might consider adding to your customer service routine:
1. A week after a client buys a product or service, follow-up.
Ask them what worked, what didn’t.
It’s an interesting fact of business but, sometimes, as long as people get the chance to tell you what’s wrong and you do what it takes to fix it, they may become some of your most loyal customers.
2. Send postcards, letters, article reprints, notes, whatever, as often as you can.
By staying in touch you create a bond that will serve you well when you launch new ventures and new product lines.
3. The most powerful yet cheapest research you can get.
Talking to your customers about what works and what doesn’t work is the greatest way to find hidden gold mines in your industry. Understanding very specifically why people choose to buy from you over others is the secret to marketing.
Be on particular lookout for phrases like…that’s how we’ve always done it or we don’t like it but we’ve just come to live with it.
4. Schedule routine maintenance appointments or calls with your clients.
Often after your clients have been enjoying your product or service they forget how much value it is bringing them. Find a way to build regular meetings with your clients into your service. Use the time to educate them on just how much you have done for them. (How much weight have they lost, how much money have they saved, how much more efficient are they, how much more business they now have, how much of what ever it is that you do)
They will appreciate the time and it is a great way to introduce new products and ask for testimonials and referrals.
5. Find out everything you can about your clients.
Don’t stop at name, rank and serial number. Devise a method for collecting personal information about your clients. Information about a client’s spouse, children, hobbies, schools, community involvement can be a tremendous way to further your relationship and offer clues for networking and referrals.
You don’t have to be intrusive or nosey to make this strategy work, sometimes you just have to be observant. Most people wear their allegiances on their sleeve. Any sales trainer worth a darn will tell you to look for ways to strike a common bond with a prospect as a selling tool, I find that as a customer service tool you are simply looking for ways to get a deeper understanding of the needs of your client as a way to uncover more ways to help them get what they want.
About the Author
John Jantsch is a marketing coach and creator of the Duct Tape Marketing System. Download your free copy of “How To Create the Ultimate Small Business Marketing System in 7 Simple Steps” at http://www.DuctTapeMarketing.com.
Ever noticed that your computer has become a distant shadow of the new and fast PC you bought some time back?
A slow computer not only reduces your productivity, but can also cause a series of computer problems. This is not pleasant news as it may mean lost productivity and money for some, and less free time for others. Not to mention the hassles and agony you may go through when you face to prevent computer problems.
If you are looking for solution to your slow-performing computer, there are ways to speed up your machine besides upgrading your computer or buying a new one. Below are various ways by which you cannot only improve your computer’s speed, but reduce errors related to computer applications like EXE errors.
The first step in the process of speeding up a computer is to get rid of all unnecessary files. This unwanted data mostly comprises programs and files that are no longer required by you. To get rid of unwanted programs, you may uninstall them using the Add or Remove Programs utility. However, if you are unable to perform a complete removal because the program is too big or its installation files are corrupt, then you may have to use a good third-party program uninstaller tool to do the job.
At times, you may encounter high usage of system resources by EXE files, such as mdm.exe. If this happens, it is best to disable mdm.exe and other similar processes if you don’t need to use them. Most of the processes that start during system boot can be disabled by using the System Configuration Utility. Some are disabled by the programs that use these processes. And, the startup type of some can be changed from the Services management console window.
Note: You can check currently running processes on your computer by using Windows Task Manager. You can open Task Manager on Windows XP by pressing the Ctrl + Alt + Del key combination.
If you notice multiple instances of processes running on your computer or if you notice that the processes have names similar to legitimate Windows processes then it is quite likely that your PC is infected with a virus. For example, many users face mmc.exe problem because it is infected with a virus or is planted by a virus. If this happens, you must immediately take your PC off the network or disconnect it from the Internet to perform a thorough full-system scan using your Antivirus and Antispyware tools. You need to remove your PC from network and Internet because viruses spread quickly through open network shares and email. Also, if you are connected to the Internet these malicious programs may download more malicious content on your PC. To be ready to combat these malicious programs, it is essential that you keep your Antivirus and Anti-spyware tools updated at all times.
Corrupt registry entries and files are other causes of PC errors, such as the smax4pnp.exe error. When such errors occur, you may try to uninstall and then reinstall the program that is generating the error. When you uninstall, you may use a registry cleaner tool to clean up all orphan keys left behind by this program to ensure complete removal. Also, as recommended above, if you face problems during the removal process, you may use a reliable third-party program uninstaller to completely remove the software from your PC and boost PC performance and Prevent Computer Problems.
I’m really annoyed. What was supposed to be a relaxing dinner between a couple of good friends turned into a rushed “eat and run for your life” disaster! Bare with me for a moment while I get this out of my system!
Last night, a good friend and I decided to head out for a nice, quiet dinner at a popular local restaurant. Because it was a Wednesday evening, the restaurant was fairly empty. We were shown to our table by a polite hostess and were sitting, enjoying the atmosphere when “she” arrived. Our waitress.
She flew by our table at about 125mph, tossing our menus at us without so much as a glance or a “hello”. My friend and I were a little put off, but we figured that there must be some good reason for her rude behavior. Maybe there was a fire in the kitchen? Maybe she kindly figured she should give us our menus before she put it out?
My friend and I were chatting when she darted up to our table again. This time she stopped. Without any kind of greeting, she briskly requested our drink orders. As she turned to leave, I asked my friend if she was ready to order. The waitress paused as she heard this, decided without asking that we couldn’t be ready to order yet, rolled her eyes in annoyance, and rushed away. When she finally graced us with her presence again, our drinks were sloppily shoved across the table, and our orders demanded without any of the usual niceties – we were afraid to ask her for the specials.
We were right to be afraid. She blasted by our table yet again, never once looking our way as she threw our knives and forks at us.
I’m sure you get the picture! While the food was good, it was hard to really enjoy the meal! The waitress had completely ruined the experience for us because of her poor customer service. At the end of the meal, she did pause to smile as she asked us if we’d enjoyed our food. But by then it was too little, too late. We will never eat in that restaurant again!
That waitress broke every rule in the customer service handbook – and then some! And unfortunately, while the food was good, her behavior and attitude reflected poorly on the entire establishment.
I’m sure that most of you have similar customer service horror stories that you could tell! Think about those experiences for a moment. Now think about the customer service that you are providing your online customers with. Is there any reason that they might have horror stories to tell about you?
This is an important question! You see, if providing quality customer service is important offline (And it is!), then it is doubly so online!
Think about this for a moment – If I really wanted to, I could storm back to that restaurant right now, demand to speak with the manager, and complain to my hearts content about the horrendous service I received that evening. I know where to go, I know who to speak to, and I know that I can make an impact with a face-to-face conversation.
What recourse does your online clientele have? Can they fly halfway across the country, even halfway across the world, to have a personal discussion with you about a question or grievance they might have? Probably not.
The barrier that every netrepreneur struggles to break through when developing an online business is the faceless nature of e-commerce. Customers rarely catch a glimpse of who they are giving their personal information and hard earned cash to, so online relationships are very dependant on trust and good faith. This is why it is absolutely essential that you make customer service one of your top priorities!
Let me give you another example:
I recently purchased a couple of birthday gifts for a friend online. While filling out the order form, I was asked whether I wanted the items shipped together, or separately. This option was provided in case part of my order was not in stock at that time. I selected the “ship items together” option, paid for my purchase, and left the site without giving it a second thought.
Two weeks later, my package arrived. However, I was baffled to discover that only one of the items had been shipped. So the search began…
First of all, locating the phone number for customer service was a challenge in itself. The invoice that I received was clearly intended to be read by the company, not by the average consumer. Fine print and far too much information that was not relevant to me!
When I did finally manage to find the number and call the company, I was put on hold for what seemed like an eternity. Then, the customer service representative that I wasable to speak with could not help me. He had no idea where my other item might be. Period. After some prying, he finally agreed to contact the folks in shipping. Meanwhile, I’m back on hold for another 15 minutes.
In the end, it turned out that the other item I’d purchased was out of stock so, despite my request, they had decided to go ahead and ship the items separately. Not only did this company completely disregard my instructions, they wasted my valuable time, showing a complete lack of respect.
Would I ever buy from this company again? Not on your life! I trusted these folks to deliver my purchase in a timely fashion, in the manner that I had specified. They broke our agreement and left me feeling helpless and cheated. Where was my purchase? Who could I call? Who could I contact if the Customer Service Representative was not able to assist me?
This is why quality customer service is so important when doing business online. The faceless nature of e-commerce means that customers doubly value a merchant/customer relationship that is built on professional, personalized service.
So what does quality customer service involve? The following ten points illustrate the basics of developing good relations with your customers:
Make sure that your customers feel valued! Let your customers know that you appreciate their business by thanking them. For smaller businesses, a personal phone call is great and it gives you a chance to make sure that the customer is completely satisfied. If phone calls are not possible, you could e-mail them a simple thank you note; or give them a free gift that is of worth to them. Remember: a customer who feels valued is more likely to come back for seconds!
Manners are nice – but expertise is better! While it is very important that your Customer Service Representatives (CSRs) are polite and cheerful, a positive attitude is worth nothing without product (or service) expertise. Ensure that your CSRs have the knowledge and authority to deal with customer inquiries and complaints in a fast and effective manner. A response of “I know exactly how to assist you” will have a far greater impact than a polite “I don’t know anything about that”.
Ensure a timely delivery of your product or service! Did you know that one of the most common causes of customer dissatisfaction is delayed fulfillment? Check and be sure that your packages are arriving within the promised time frame.
Don’t make promises you can’t keep! Customers appreciate honesty. If you promise something, you had better be able to deliver on it. Otherwise, you will be doing your business a great disservice. People are far more likely to repeat stories about poor customer service than top notch customer service. It’s human nature — we expect the best!
Don’t pass the buck; take responsibility! If a mistake has been made or a customer is dissatisfied with the product or service they have received, take ownership of the problem and assure the customer that their concerns are valid. Show them that you are willing to work with them to solve the problem. This will help them to realize that no deliberate deception took place. In fact, when their problems are handled in an efficient and timely manner, these folks will often become some of your best customers!
Reward customer loyalty! Do you have customers who regularly purchase from you? Have you taken time lately to thank them for their patronage? This is a very important strategy that many online business owners neglect as they focus entirely on attracting new customers. You need to acknowledge the value of these loyal customers because they truly are your bread and butter.
Be available! Be sure that your customers can easily contact you 24 hours a day, seven days a week by phone, fax, or e-mail. Although smaller businesses may not be able to afford an after hours answering service, be sure that you always let people know when they can expect a response by.
Important Note: An inexpensive way to take your customer service to the next level is through the use of such software as Mailloop. Thanks to Mailloop, you can now automatically confirm that you have received questions, orders, requests, etc – with an e-mail that lets your customers know when you will be getting back to them. This kind of automation is extremely powerfulbecause you can also set it up to reply to requests for specific information (i.e. FAQs) by immediately e-mailing the documents requested! How’s that for a great response time? It all happens instantly, and you never need to lift a finger! (To learn more about this fantastic piece of software that will make providing high quality customer service a breeze, click here.)
Respond to inquiries and complaints in a timely fashion! A quick response to a casual inquiry will appear professional and therefore establish credibility. As for responding to customer complaints, think of it as damage control! The faster you respond, the more likely it is that you will be able to both repair the mistake and restore the customer’s faith in you.
Personal touches are the icing on the cake. Customers who know that you have gone the extra mile to help them meet (or exceed!) their goals are the ones who become loyal customers for life. Every little bit counts! From personalizing e-mail by using their name to providing free shipping on a rush order, it all adds up to money in the bank.
Attitude matters! I think that evil waitress made this point abundantly clear. If you’re rude and disrespectful to people, then you certainly can’t expect them to buy from you. How can they trust you? A friendly, positive, helpful attitude is going to get you much further in the end.
Overall, your goal should be to create a quality service experience. And the great thing is, while improving your customer service doesn’t have to cost you a penny, it will be what sets you apart from the pack.
ABOUT THE AUTHOR: Corey Rudl is the owner of four highly successful online businesses that attract more than 1.8 million visitors per month and generate over $6.6 million each year. He is also the author of the #1 best-selling Internet Marketing course online.
To check out his site that’s JAM-PACKED WITH THE EXACT INFORMATION YOU NEED to start, build, and grow your very own profitable Internet business, I highly recommend visiting http://www.marketingtips.com/tipsltr.html
While few of the famous computer error messages like “Error: Keyboard not found. Press F1 to continue.” can be very hilarious and make you laugh, most of the PC error messages get frustrated or annoyed responses from the computer users. In fact, some of the error messages that are displayed on your computer screen can be quite difficult to understand because either they mention strange file names such as csrss.exe or dlg.exe and have error codes that you have never heard before or the error description does not make sense to a common PC user.
A PC error message can be defined as a message that shows up on your computer screen when it encounters an unusual condition. These messages, which are usually displayed in a box known as a dialog box, pop up on your screen in order to convey one of the following:
Point out that an operation or a specified action has failed.
To indicate that your intervention is needed.
To warn you of an imminent problem like your PC may be running out of hard disk space.
Computer messages have been present in every part of computing be it an operating system, third-party software or hardware devices. So, let’s briefly have a look at what you should do when you see a message pop up on your computer screen.
The first and most essential task is to keep calm. Read the error message carefully. At times, the error messages displayed are just warnings that make you aware of problems that you might face while performing a particular action. So, if you get a warning message, ensure that you are completely sure of the task you are going to perform before proceeding.
Next, if the message reports of a type of exe error, dll error or runtime error, it is best that you use a good search engine to find out the methods to resolve the error. If you are lucky, you may find the solution in the Microsoft Knowledgebase. If you don’t find anything here, you can look for a solution on a third-party help website or web forum. After you find a solution, follow the methods listed in the solution to resolve your error message.
Well, now that you know how to deal with computer error messages, let us have a look at some of the tasks that you can perform to prevent these errors to a large extent.
Keep your antivirus and antispyware tools updated and schedule daily full system scans to prevent and remove malware.
Keep your hard disk clutter free and contiguous with the help of the Disk Cleanup and Disk Defragmenter tools.
Keep your PC software updated with the latest security releases, service packs and patches.
Run a good PC diagnostics tools on a regular basis to ensure that all your hardware and software is free from errors.
Use a good registry cleaner tool to regularly scan and clean your registry to prevent problems caused by unwanted registry entries.
Today, computers are an integral part of every business, school and home. But most of us have very little idea about what goes inside these life changing machines.
Unfortunately, the majority of computer education is focused on educating users on the latest applications and very little time is being spent on teaching users how to deal with computer errors. This has led to doubts in the minds of computer users as to whether they are capable of fixing errors themselves.
This article covers a type of commonly occurring error known as EXE errors and enlists some Quick And Easy Fixes For EXE Errors
Each and every software program, including your Windows operating system, device drivers and software applications use the executable files with filename extension .exe to execute codes and perform required functions on your computer. For example, the jusched.exe file is used to check and install Java updates on your PC, apoint.exe is used by Alps Touchpad to receive input signals from your mouse or touchpad and Ati2evxx.exe is used by ATI Hotkey Poller video card to make specific features available.
Now, because everything on your Windows computer requires a software program, there are hundreds of exe files on a single system. With so many exe files, the chances of an error occurring due to them are quite high. If you encounter an exe error, perform the following steps to troubleshoot and resolve the issue.
If you need the program to which the exe file belongs, first try to uninstall and reinstall or update the program to repair any problems with its files.
Due to their ability to run codes, exe files are quite powerful and commonly exploited by malware programs and hackers. So, it is a good idea to run full system antivirus and antispyware scans to detect and remove any malware that may have infiltrated your PC.
If the EXE error is caused by a program that loads at system startup, then you may just disable the process by using the System Configuration utility or a good startup program manager tool.
If the error is generated during program installation and if you have downloaded the setup files from the Internet, then ensure that your download is complete and all downloaded files are healthy. It is best if you perform the download over a fast and problem-free Internet connection.
Exe errors may occur if there is some problem with the respective registry entries. Therefore, while troubleshooting exe errors, you must check the registry to ensure that there are no problems with the related entries. To do this safely and efficiently, we recommend that you use a reliable and efficient registry cleaner tool.