Many website owners might not be aware that many hosting accounts includes Free Help Desk Software.
The popular Unix cPanel hosting includes Fantastico De Luxe Services. There are 30+ free help desk software scripts available. These scripts can be installed in seconds with just a few clicks.
Below a summary of Free Help Desk Software Scripts available with most cPanel based hosting. We will discuss the pros and cons of each of these in the weeks to come.
Crafty Syntax Live Help support.
A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referrer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message.
Help Center Live support
Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor’s information, track visitor’s footprint, auto save chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid auto-responder loops, limit maximum tickets user can have opened, accept attachments and limit size, pager alerts for admin.
PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal free help desk solution for companies with one or more members of staff or for those who want to organize client communications.
PHP Support Tickets support
A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.
Support Logic Helpdesk support
A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.